“I can honestly say that in my 16 years ... you and your staff are the top of my list of favorites!  You are always so pleasant and everyone seems so knowledgeable!”


Sales & Credit Policy

•  A minimum sale amount of $50.00 will be required for any order placed through our Sales Department.

•  In order to maintain an Open Account, customer payments must be made within 30 to 45 days after the date of the invoice. Account balances exceeding this aging period will be placed on "hold", and no equipment will ship until payments are received and credited. We ask that our customers bring any billing discrepancies to our attention immediately so that they can be resolved promptly while the information is still current. Email us at ksparts@kone.com or call (800) 343-3344.

•  All material returns (including warranty parts), must be accompanied by an "RMA" number assigned by our Sales Department. An RMA request for reasons other than warranty can be made within thirty (30) days after the date of material shipment. A standard 35% restocking fee will be charged on returns resulting from any reason other than defective material or our error. An "RMA" number may be obtained by contacting the Sales team by phone, email or by filling out the RMA form and emailing or faxing it to our Sales team. Include the original PO#, part # and description, and reason for return. The Sales team will assign an "RMA" number that needs to be visible on the outside of the equipment or carton being returned.


Escalator Parts and Elevator Parts for North America

We carry OEM parts for all major elevator and escalator brands:

KONE, Montgomery, O&K, Armor, MAC, Otis, Schindler, Dover, ThyssenKrupp, and many others!

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Call KONE Spares Toll Free:

USA - (800) 343-3344

Canada - (888) 644-5663