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1) A minimum sale amount of $50.00 will be required for
any order placed through our Sales Department.
2) In order to maintain an Open Account, customer payments
must be made within 30 to 45 dates after the date of the invoice.
Account balances exceeding this aging period will be placed on
“hold”, and no equipment will ship until payments are received and
credited. We ask that our customers bring any billing discrepancies
to our attention immediately so that they can be resolved promptly
while the information is still current.
3) All material returns (including warranty parts), must be
accompanied by an “RMA” number assigned by our Sales Department.
A standard 25% restocking fee, plus the cost of outgoing freight,
will be charged on returns resulting from any reason other than defective
material or our error. If material is not returned within 30 days of the
“RMA” number assignment, an additional 25% restocking fee will be added.
An “RMA” number may be obtained by contacting the Sales team by phone,
email or by filling out the “RMA” form and emailing or faxing it to our
Sales team. Include the original PO#, part # and description, and reason
for return. The Sales team will assign an “RMA” number which needs to be visible
on the outside of the equipment or carton being returned.
4) KONE Spares sells O & K parts to customers in the United States and South America ONLY.
Contact your local KONE Corp. office for resale outside of
the United States. www.kone.com
WE ACCEPT VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS
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